Terms of Service

1. Agreement to Terms

By accessing and using Durga Fire Control's website and services, you agree to be bound by these terms. If you don't agree with any part of these terms, you may not use our services.

2. Products and Services

• All products comply with Nepal's fire safety standards and regulations
• Product specifications and prices are subject to change without notice
• Installation services are provided by certified professionals
• Regular maintenance is required as per manufacturer guidelines

3. Payment Terms

• Payment must be made in full before product delivery or service completion
• We accept bank transfers, cash, and approved purchase orders
• For large orders, installment payments may be arranged
• All prices are in Nepali Rupees (NPR)

4. Warranty and Returns

Our products come with manufacturer warranties as per Nepal's consumer protection laws. Specific warranty terms vary by product type and are provided at the time of purchase.

• Manufacturing defects are covered under warranty
• Improper use or modification voids warranty
• Returns must be initiated within 7 days of purchase
• Products must be unused and in original packaging

5. Service Agreements

• Annual Maintenance Contracts (AMC) terms are binding for the specified period
• Emergency services are available 24/7
• Service schedules must be followed for warranty validity
• Cancellation requires 30 days notice

6. Liability

While we ensure the highest quality of products and services, our liability is limited to:

• Product replacement under warranty terms
• Service rectification for installation issues
• Compliance with Nepal's consumer protection laws

7. Dispute Resolution

Any disputes will be resolved through:

• Direct negotiation
• Mediation under Nepali law
• Legal proceedings in Kathmandu courts

8. Contact Information

For questions about these terms, please contact us at:

• Email: legal@durgafirecontrol.com
• Phone: +977-1-1234567
• Address: Thulo Kharibot, New Baneshwor, Kathmandu, Nepal