Refund & Return Policy

Last updated: 5/17/2025

1. Overview

At Durga Fire Control, we stand behind the quality of our products and services. This refund policy outlines Durga Fire Control's procedures and conditions for refunds on our products and services.

2. Product Returns

2.1 Eligible Products

  • Unused fire safety equipment in original packaging
  • Products with manufacturing defects
  • Incorrect items received
  • Damaged products (reported within 24 hours of delivery)

2.2 Return Period

  • 7 days from the date of delivery for unused products
  • 15 days for manufacturing defects
  • 24 hours for shipping damage claims

3. Non-Returnable Items

  • Used or installed equipment
  • Custom-ordered products
  • Products with removed or damaged safety seals
  • Consumable items (once opened)
  • Services already rendered

4. Refund Process

  1. Contact our customer service team
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Return the product with original packaging and documentation
  4. Quality inspection by our technical team
  5. Refund processing (7-14 business days)

5. Refund Methods

  • Original payment method reversal
  • Bank transfer (for cash payments)
  • Store credit (optional)

6. Service Cancellations

  • Installation services: Full refund if cancelled 24 hours before scheduled time
  • AMC contracts: Pro-rated refund minus service rendered
  • Training programs: 50% refund if cancelled 48 hours prior

7. Shipping Costs

  • Return shipping costs borne by customer for non-defective returns
  • Company covers shipping for defective products
  • Original shipping charges non-refundable unless error on our part

8. Contact Information

For refund requests or questions about this policy, please contact:

  • Email: returns@durgafirecontrol.com
  • Phone: +977-1-1234567
  • Address: Thulo Kharibot, New Baneshwor, Kathmandu, Nepal